Store Policy
Customer Care
At Velora USA, we are committed to providing a simple, secure, and reliable shopping experience.
If you have questions about a product, order, delivery, return, or payment, our customer support team is here to assist you.
When contacting us, please include your order number and the email address used at checkout so we can locate your information more quickly.
We aim to respond as soon as possible and provide a helpful solution for every customer.
Privacy & Safety
Velora USA respects your privacy and is committed to protecting your personal information.
We collect and use customer information only when necessary to process orders, complete payments, arrange deliveries, provide customer support, and improve the shopping experience.
Payments are processed through secure and trusted payment providers. Velora USA does not sell or rent your personal information.
Certain information may be shared with payment processors, shipping carriers, suppliers, and service providers only when necessary to complete and support your order.
We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure.